Privacy Policy
California Aviation Detailing Co. Policies & Service Terms
1. Payment Policy
- A 50% deposit is required to confirm all appointments. No service date is secured until the deposit is received and cleared.
- The remaining balance is due immediately upon completion of the service, prior to aircraft release or delivery of final photos/documentation.
- Small services ($1,500 or less) may require full payment upfront at the time of booking.
- Large or multi-day projects ($5,000+) may follow a 40% / 40% / 20% payment structure:
- 40% deposit
- 40% on the first day of service
- 20% upon completion
- Accepted payment methods include credit card, debit card, ACH, wire transfer, Zelle, or check (checks accepted for approved corporate clients only).
- All invoices are subject to a 5% late fee per week if payment is not received within three (3) business days of service completion.
- Service dates are confirmed only after deposit clearance.
2. No Refund Policy
- Due to the nature of aircraft detailing services, all payments and deposits are non-refundable.
- Once time, labor, materials, and resources are allocated, the service slot cannot be reassigned.
- Deposits may be transferred one (1) time to a future date with proper notice (see Cancellation Policy).
- Refunds are not issued for dissatisfaction resulting from conditions outside our control, including but not limited to oxidation, prior damage, material wear, or environmental contamination.
- We guarantee professional workmanship using premium, aviation-safe products, though results may vary based on aircraft condition.
3. Cancellation Policy
- More than 72 hours (3 days) notice: Deposit may be transferred to a new service date within 30 days.
- Within 72 hours: Deposit is forfeited.
- No-shows or failure to provide aircraft access: Client is responsible for the full remaining balance.
- Weather-related delays are reviewed on a case-by-case basis. If conditions prevent safe work (rain, high winds, etc.), services will be rescheduled without penalty.
4. Last-Minute or Expedited Requests
- Same-day or last-minute requests are subject to availability and may incur a 20–30% rush fee depending on staffing, logistics, and travel requirements.
- Restricted airport access, security clearance, or FBO coordination must be confirmed in advance.
- If California Aviation Detailing Co. must adjust a scheduled appointment due to logistics, a minimum of 24 hours’ notice will be provided along with the next available service date.
5. Aircraft Condition & Pre-Service Inspection
- A pre-service inspection is conducted prior to detailing, with condition documented via photos, notes, or video.
- Additional charges may apply for heavy oxidation, corrosion, oil buildup, biohazards, or restoration-level work.
- We are not responsible for pre-existing damage to paint, brightwork, coatings, or interior materials.
- Clients must ensure proper aircraft access and clearance before service begins.
6. Liability & Insurance
- California Aviation Detailing Co. is fully insured for mobile aircraft detailing and ground operations.
- Every precaution is taken to protect aircraft, hangar space, and surrounding property.
- Only aviation-approved products are used in accordance with FAA and OEM guidelines.
- We are not liable for damages caused by defective aircraft components, hangar conditions, or interference by unauthorized personnel during service.
7. Environmental & Airport Compliance
- All services comply with local airport regulations, environmental requirements, and stormwater management policies.
- We utilize biodegradable, aviation-safe, water-efficient methods whenever applicable.
- Any airport access, environmental, or facility fees will be clearly itemized on invoices.
8. Scheduling & Travel Fees
- All services are by appointment only.
- Travel fees may apply for airports or facilities outside our primary service areas.
- Travel fees typically range from $50–$150, depending on distance, airport access, and security requirements.
9. Client Responsibilities
To ensure smooth service, clients must:
- Provide clear hangar or ramp access at the scheduled time
- Remove personal items and valuables from the aircraft interior
- Provide electrical access or notify us if unavailable
- Inform us of any special coatings, materials, or aircraft sensitivities
- Ensure fueling or maintenance is completed prior to our arrival
10. Quality Assurance
- Our objective is to exceed expectations on every aircraft.
- Clients are encouraged to inspect the aircraft upon completion.
- Any concerns must be addressed before aircraft departure to allow immediate correction.
- Once the aircraft leaves our care, the service is considered complete and accepted.
11. Privacy & Media Consent
- Client privacy is respected at all times.
- Photos and videos may be taken for documentation purposes.
- Media is used for marketing only with client consent.
12. Communication
- All scheduling, quotes, and confirmations are handled through official California Aviation Detailing Co. communication channels (phone, text, or email).
- We value professionalism, clarity, and respectful communication.
13. Agreement
By scheduling services with California Aviation Detailing Co., you acknowledge that you have read, understood, and agree to all policies and terms outlined above.
FAQ
Payment Policy FAQs
1. What forms of payment do you accept?
We accept ACH transfers, wire payments, and all major credit cards. Corporate clients may arrange invoicing upon approval.
2. Is a deposit required to secure a booking?
Yes. A 50% deposit is required to confirm your appointment. This allows us to reserve your service time, personnel, and travel arrangements if applicable.
3. When is the remaining balance due?
The balance is due immediately upon service completion. For extended or multi-day projects, progressive payments may be requested.
4. Are travel or ramp fees included in the estimate?
Travel, ramp, or FBO access fees are not included in the initial detailing rate unless otherwise stated. These costs are billed separately based on your service location.
5. What happens if I cancel my appointment after paying a deposit?
Deposits are non-refundable but may be applied toward a rescheduled service date if notice is given at least 72 hours in advance.
Scheduling FAQs
1. How far in advance should I schedule service?
We accept ACH transfers, wire payments, and all major credit cards. Corporate clients may arrange invoicing upon approval.
2. Do you service aircraft outside of Southern California?
Yes. A 50% deposit is required to confirm your appointment. This allows us to reserve your service time, personnel, and travel arrangements if applicable.
3. How long does a typical detailing service take?
Service duration varies by aircraft type and selected package.
- Light jets: ~4–6 hours
- Mid-size jets: ~6–8 hours
- Large-cabin aircraft: ~1–2 days
4. What if my flight schedule changes after booking?
Simply contact us as soon as possible. We understand flight schedules change and will adjust within reason to accommodate your new departure or arrival time.
5. Can you detail while the aircraft is in use or being fueled?
No. For safety reasons, detailing cannot be performed during fueling or engine maintenance. We coordinate with FBO staff to ensure compliance with all safety protocols.
Satisfaction Guarantee FAQs
1. What does your satisfaction guarantee cover?
We stand behind every service with a 100% satisfaction guarantee. If any area fails to meet our high standards, we will return to address it promptly at no additional charge.
2. What if I’m not present when the detailing is completed?
No problem. We provide photo documentation and service notes upon request, ensuring you can review results remotely.
3. Are your detailers certified or trained in aviation standards?
Yes — all of our detailers undergo specialized aviation surface training and operate under FAA Part 43 maintenance awareness guidelines for safe, compliant handling.
4. Do you offer warranties on coatings or paint protection services?
Yes. Our ceramic coating and paint protection packages come with multi-year warranties, depending on the selected service level and maintenance plan.
5. How do you ensure quality control on every job?
Each aircraft is subject to a multi-point inspection before and after service. Our lead technician reviews every completed detail to ensure finish quality, safety, and compliance with your expectations.
